We aim to send out every order within 1-3 business days, though personalized pieces can take a little longer.

A tracking number is shared in advance, normally within 1-2 business days, even before the parcel is moving — so you can follow updates from the moment it ships.

The tracking details arrive by email. If you cannot locate them, please check your inbox, since a shipping email is sent for every order.

Still having trouble? No worries, contact us here.

Our expected delivery window is 5-12 business days after the order has been dispatched, but delays are not always within our control.

If your order has not arrived within 20 days, please get in touch and we will gladly look into it and make things right for you.

In some cases tracking marks an order as delivered a little early. Parcels tend to arrive a few days later.

If 5 days have passed and you still have not received it, please contact us here.

You can also reach your local delivery service or post office for further assistance. That is usually the fastest route, as our resources are limited once the parcel has left our warehouse.

*For some orders, depending on the local carrier responsible for delivery, proof of delivery is provided — we recommend checking it to see where the package was left.

In some cases items ship from different locations depending on stock availability, so your order reaches you as fast as possible.

When that happens, you should have received more than one tracking number for the same order.

You can follow those updates here.

If your tracking number is not showing new shipping updates for a few days up to a week, please do not worry. This is usually caused by delays outside our control, related to the local carrier's delivery volume or unexpected weather conditions.

A new tracking update for your order will come through.

If more than 2 weeks pass without any new shipping update, please contact us here for further assistance.

Please note that every tracking number is issued in advance, so you can follow updates from the moment the parcel is handed to the carrier.

If your order includes a personalized product, the engraving process takes some time, so please be patient.

As soon as the engraving is finished, tracking updates start appearing.

The personalization process typically takes anywhere from 1-3 business days.

There are several reasons a delivery can fail. The most common are an invalid address given on the order, the recipient not being reachable, weather delays, or the delivery being refused.

Please contact the local carrier responsible for your delivery as soon as possible. If you are unsure how to proceed, contact us here and we will assist you to the best of our ability. Please note that we are not liable for failed deliveries caused by an invalid address provided by the customer.

Please review our FAQs for the quickest answer. If you still cannot find what you are looking for, you can contact us here.